PRIVACY POLICY

 

Last updated: 12/10/23

This privacy notice provides you with details of how we collect and process your personal data, including any information you may provide to us when you make an enquiry about our services, sign up to our newsletter or take part in a prize draw or competition. By providing us with your data, you warrant to us that you are over 13 years of age.

Our contact details 

Ruth Garner, trading as ‘Welcome Calm’ is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). 

Our full details are: 

Welcome Calm

ICO Registration Number:

hello@welcomecalm.com 

What type of information we have 

This Squarespace website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

How we get the information and why we do we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When you get in touch with us via email or phone we will use your contact details and the information you provide to arrange and deliver our services.

  • We will also have access to the information you provide during the decluttering and organising process, e.g. files, receipts and documentation. 

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Via our Squarespace website (as outlined above)

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: [delete as appropriate]

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Still September via the email address or postal address above.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

What we do with the information 

We use the information that you have given us in order to

  • Arrange and deliver our services, e.g. booking an appointment

  • Organise your belongings, e.g. reading documents in your space to see whether they need to be retained and where they should be filed

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

How we store your information

Your information is securely stored digitally in G Suite, Trello and via Squarespace. 

We keep client and contact information for seven five years. We will then dispose your information by deleting it.

We don’t retain any information accessed during bookings. Clients are responsible for managing and disposing of their own items.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@welcomecalm.com if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:         

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113